At Bay Fasteners and Components our ability to listen to our customer’s most unique challenges and provide solutions are the most important facet of our customer service focus.

Case 1-Customer with multiple locations needs up to the minute real time inventory capabilities from all locations. Bay Fastener’s Solution-We created a web based inventory program that allows our customers to look at their inventory at multiple locations as well as the parts that we have dedicated to them in our warehouses. As parts are used they are immediately subtracted from inventory and reordered at an agreed upon interval.

Case 2-Customer was having a difficult time locating needed parts with another vendor because of domestic availability. Bay Fastener’s Solution-We looked at usage over the last year and projected usage over the next 6 months and manufactured 6 months inventory of the part with monthly releases. For the first time in 3 years this company had no work stoppages because of inventory shortages.

Case 3-Customer introducing a new product needs a kit consisting of 3 bolts and 3 nuts but doesn’t have the time or manpower to do it. Bay Fastener’s Solution-Our kitting department prepares the kits with customer’s labels and ships them out as needed.